Our Services

We are specialists in the recovery of accounts receivable, with specific regard to municipal debt, rates and taxes. Our services are all-encompassing, covering all forms of collection from call centre collection to legal collection solutions.

Early Stage Debt Collections

(Consumer and Business Collections)

We provide collection services under the auspices or brand of your Municipality, Government Department or State-Owned Entity. This allows the staff in your organisation to focus on important service delivery and customer related matters. Our quick response times, scalable solutions and customised approach to the collection strategy are all part of our value offering.

Late Stage Debt Recoveries

(Consumer and Business Recoveries)

Debtors who are reluctant or late in meeting their obligations are encouraged to pay swiftly with the use of an external debt collector such as Sebenza Nawe. We proficiently manage overdue debt, yet also remain aware of the financial plight many consumers face. Given our skills and experience we are able to act as an educator and payment enforcer to outstanding debtors.

Legal Recoveries

Debt recoveries are not always plain and simple. From time to time, a legal approach is required to yield the desired results. Sebenza Nawe offers this service through our in-house legal partner who is able to proceed with an appropriate course of action. We can also work with your attorney of choice, often allowing for SMME development in your region and leveraging knowledge and expertise.

Consumer Tracing

We have access to a significant data warehouse through our broader company network, which affords us useful information on South African consumers through a product called Traceps. This enables us to provide insights into consumer ease of contact, which gives us valuable insight into when, where and how your consumers can be contacted to deliver the best results.

Data Cleaning

Data sets and database management are a complicated affair requiring specific expertise and understanding. Sebenza Nawe is able to leverage our group resources in Information Technology, Business Insights and Database Management to work with the Municipality, Government Department or State-Owned Enterprise to maximise the outcome from the available data.